Refund Policy

1. Subscription Model Overview

Codebrae operates on a dynamic, usage-based subscription system. Our platform is highly powered by artificial intelligence, and your subscription usage is calculated based on token consumption across various features:

• App Generation
• App Assist
• Auto-Fixes
• Hosted Sites

Each action you take on the platform consumes tokens, which are tracked throughout your subscription period.

2. Refund Eligibility Requirements

To be eligible for a refund, you must meet all of the following conditions:

2.1 Usage Threshold

Your average usage quota after the subscription purchase must be 16% or less of your total allocated tokens. This threshold ensures that refunds are available only to users who have minimally engaged with the platform.

2.2 Time Window

Refund requests must be submitted within the first 14 days of your subscription period. After this window expires, refunds are no longer available regardless of usage levels.

2.3 Current Billing Cycle Only

You can only request a refund for your current active subscription period. Previous month subscriptions are not eligible for refunds, even if your usage was 16% or less during those periods.

3. Refund Deduction

If you meet all eligibility requirements and request a refund, 15% of your paid subscription amount will be deducted before processing the refund.

3.1 Refund Calculation

3.2 Why the 15% Deduction?

The 15% deduction serves two critical purposes:

• Usage Cost Coverage: Even minimal platform usage incurs AI processing costs, infrastructure expenses, and resource allocation that must be covered
• Platform Sustainability: The deduction helps sustain the operational cycle of Codebrae, including server maintenance, AI model access, payment processing fees, and continued development

This fee structure ensures that our platform can continue providing high-quality AI-powered services to all users while maintaining fair refund practices.

4. Refund Process

4.1 How to Request a Refund

To request a refund, follow these steps:

1. Verify that you meet all eligibility requirements (≤16% usage, within 14 days, current billing cycle)
2. Contact our support team at support@codebrae.com
3. Include your account email, subscription start date, and reason for refund request
4. Our team will review your usage metrics and respond within 3-5 business days

4.2 Processing Timeline

Once your refund is approved:

• Processing takes 5-10 business days
• Refunds are issued to the original payment method
• You will receive a confirmation email when the refund is processed
• Your Pro plan access will be immediately terminated upon refund approval

4.3 After Refund

Following a successful refund:

• Your account will revert to the Free plan
• Any remaining Pro plan benefits will be removed
• Hosted applications will remain active but cannot exceed Free plan limits
• You may resubscribe to the Pro plan at any time

5. Non-Refundable Situations

Refunds will not be granted in the following circumstances:

• Usage exceeds 16% of allocated tokens
• Refund request is made after the 14-day window
• Request pertains to a previous billing cycle
• Account has been suspended or terminated for Terms of Service violations
• Subscription was cancelled but 14-day window has passed
• User has previously received a refund (one refund per account lifetime)

6. Usage Monitoring

You can monitor your token usage at any time through your account dashboard. We recommend regularly checking your usage to understand your consumption patterns and determine if you're approaching the 16% threshold.

Usage metrics include:

• Total tokens consumed
• Tokens remaining in your quota
• Usage percentage
• Breakdown by feature (Generation, Assist, Auto-Fixes, Hosting)

7. Beta Status Notice

Codebrae is currently in public beta. As we continue to develop and refine our platform:

We reserve the right to modify:

• The usage threshold percentage
• The refund request time window
• The deduction percentage
• Processing timelines

All changes will be effective immediately upon publication, and continued use of the platform constitutes acceptance of the updated policy.

8. Subscription Cancellation vs. Refund

8.1 Cancellation Without Refund

You may cancel your Pro subscription at any time without requesting a refund. When you cancel:

• You retain Pro benefits until the end of your current billing cycle
• No charges will be made for subsequent months
• Your account automatically reverts to Free plan after the period ends

8.2 Cancellation With Refund Request

If you wish to cancel and request a refund, you must meet all eligibility requirements. Simply cancelling your subscription does not automatically trigger a refund.

9. Disputed Charges

If you notice an unauthorized charge or billing error, please contact us immediately at support@codebrae.com before initiating a chargeback with your payment provider. We will investigate and resolve legitimate billing issues promptly.

Initiating chargebacks without contacting us first may result in account suspension pending resolution.

10. Contact and Support

For questions about our Refund Policy, to request a refund, or to dispute a charge, please contact:

Email: support@codebrae.com

Our support team is available to assist you and will respond to all inquiries within 3-5 business days.